Question 1

How do I get 12 testers for 14 days on Google Play?

Accepted Answer

Create a closed testing track, share its opt-in link with 12 genuine Android testers, and keep them opted in continuously for 14 days. 12Tests helps you start with a retained tester roster and track the window from the dashboard.

Question 2

Where can I get 12 testers for Play Store closed testing?

Accepted Answer

12Tests provides real Android testers for Google Play closed testing. Submit your opt-in link, choose a plan, and monitor tester opt-ins, activity and the 14-day progress from your account dashboard.

Question 3

What is the fastest way to complete Google Play testing?

Accepted Answer

The testing requirement itself still needs 14 continuous days. The fastest safe approach is to begin with a complete roster, use the correct closed testing track, and replace any tester who drops out so the count stays complete.

Question 4

What if a tester drops out or uninstalls the app?

Accepted Answer

That is exactly why Premium exists: it is staffed to 15 testers, giving you a real buffer over the 12-tester requirement. On Starter we monitor the roster daily and backfill from our verified pool the moment someone drops out. Either way the 14-day engagement clock keeps running — your requirement is never handed back to square one.

Question 5

How fast do testers actually start?

Accepted Answer

The first testers begin opting in within 6-12 hours of your payment, and typically sooner on Premium where matching is prioritised. Most campaigns reach their full tester count inside 24 hours, well before your 14-day window starts.

Question 6

Do you use real devices and real people?

Accepted Answer

Yes. Every tester is a real person on a physical Android device with a genuine Google account, recruited from our verified community of real Android users. We cover apps from Android 7.0 through the latest Android version, so your campaign can include legacy-to-current device coverage instead of only brand-new phones. We never use emulators, bots or scripted installs, because Google Play engagement data is meaningless if it is not real.

Question 7

Which Android versions do you support?

Accepted Answer

We support apps from Android 7.0 to the latest Android version. That gives you practical legacy-to-latest coverage across real devices, which is especially useful when your app still supports older phones but needs confidence on current Android releases too.

Question 8

What is your refund policy?

Accepted Answer

We provide a full refund if production access is not granted due to an issue with our testing service. We review the Google rejection email and campaign record to confirm eligibility. If we cannot deliver the tester count on your plan, you are refunded automatically and never charged.

Question 9

What does the Production Access Guarantee actually cover?

Accepted Answer

It covers issues in the testing service we provide: the assigned tester count, the required testing window and the campaign record. If a production-access refusal is caused by an issue in that service, you receive a full refund.

Question 10

Can I track progress while the campaign runs?

Accepted Answer

Yes. Every plan includes a live dashboard. You can see daily opt-in counts, active testers, device details, session activity and written feedback as it comes in, and download the compiled report whenever you want.

Question 11

How long will you support my app through publishing?

Accepted Answer

We continue to support you through the Google Play publishing process for up to three months from the start of your paid campaign. This includes testing follow-up and publishing guidance. After that period, if Google Play rejects your app due to an issue with our service, we will issue a refund promptly once we verify the relevant Play Console screenshots. Google Play remains responsible for the final publishing decision.

Question 12

Do the testers follow Google Play testing guidelines?

Accepted Answer

They do. Testers are briefed to install through the official Play Console opt-in link, use the app as a real user would, and avoid any behaviour that looks like an incentivised install. We do not ask anyone to leave reviews, and that is never part of the service.

Question 13

How many apps can I test with one payment?

Accepted Answer

Each payment covers one app and one campaign. If you are shipping a second app, or you want to re-run testing before a major update, just place a new order — there is no subscription and no account minimum.

Frequently asked questions